Question 1

What is nswerAI?

Accepted Answer

nswerAI is an AI sales and support assistant that lives on your website. It answers visitor questions instantly, 24 hours a day, using your own content as its source of truth — and captures the contact details of interested visitors so your team can follow up.

Question 2

How does the AI know what to answer?

Accepted Answer

Every answer is grounded in your knowledge base — the pages, docs, FAQs, and policies you give it. Because it only draws on your own content, it responds in your brand's voice and doesn't invent information it doesn't have.

Question 3

Do I need technical skills to set it up?

Accepted Answer

No. You paste a single script tag into your website and the chat widget is live. There are no chatbot flows to build, no training scripts to write, and no ongoing maintenance.

Question 4

Which platforms does it work with?

Accepted Answer

Any website that lets you add a script tag: WordPress, Shopify, Webflow, Wix, Squarespace, WooCommerce, and fully custom sites.

Question 5

What happens when the AI can't answer a question?

Accepted Answer

The conversation is handed off to your team inbox with the full chat history attached, so a real person can step in without the customer repeating themselves. You can also set rules for when the AI should hand off automatically.

Question 6

How does lead capture work?

Accepted Answer

When a visitor shares their contact details in chat, nswerAI saves them as a lead in your dashboard and notifies your team — so a question at 2 a.m. becomes a follow-up call in the morning instead of a lost sale.

Question 7

How much does it cost?

Accepted Answer

Basic is $9/month with 1 bot and 300 conversations. Pro is $39/month with up to 5 bots and 2,000 conversations. Business is $99/month with unlimited bots and 10,000 conversations. Every workspace starts with a free trial — no credit card required.

Question 8

Can my team use it together?

Accepted Answer

Yes. Pro includes 3 team seats and Business includes unlimited seats, with owner, admin, and member roles so everyone has the right level of access to conversations, leads, and settings.

Frequently asked questions